Shipping & Production Times Sewing Time All of our items are handcrafted and made just for your furry friend.We strive to sew and ship every order out within 1 to 5 business days. Flat Rate Shipping One flat rate no matter how much you order! Canada 🇨🇦 $5 USA 🇺🇸 $10 International 🌍 $15 Shipping Times Orders are sent via Canada Post. All bandanas & collars ship regular mail, and as such there is no tracking number.Please notify us if ever you have not received your order within the time frames listed below.Canada: 1 week or less USA: 6 to 10 days International: 1 to 4 weeks Rush My Order We are happy to rush your order if you need it ASAP.If you would like express shipping or to have your package insured, please contact us to get a quote for the added cost. Customs *Please note, that based on your country’s regulations, additional custom fees may be charged upon delivery.This is very rarely the case, but unfortunately these fees are beyond our control. Returns and Exchanges Should you ever need to return an item, please email us at email@example.com or through the ‘Contact’ form on our website. Once we receive the item, we will issue a refund for the original purchase price minus the shipping costs.If you would like to exchange your order for a different size, please mail it back to us and we will mail out the correct size on our dime. If Pet Gifter makes a mistake with your order, we will of course correct it free of charge.